Realize that they are now out of pocket for the cost of the item as well as the cost of shipping. The package was signed for by squigly lines, but the printed name is CHERNYSHOV (nowhere near my name). New comments cannot be posted and votes cannot be cast, More posts from the amazonprime community, Press J to jump to the feed. Cookies help us deliver our Services. Cookies help us deliver our Services. You don't legally have to return the items. Press question mark to learn the rest of the keyboard shortcuts. The package had two glade air fresheners, a set of febreeze air freshener oil bottles, two bottles of Zinc vitamins, Nyx concealer, and a pack of bento style Tupperware. Ask anyone who’s got an Alexa device what happens when you say “Alexa, buy sunglasses.” All that happens is that next time you go to your amazon.com shopping cart, there will be a link to click on to remind you that you wanted to buy sunglasses. Alexa doesn’t have the ability to blindly order anything for you. Today I received an amazon package to my address, to my name, of random things I didn’t order. Invoice has "sold to" listed as "57sarah 6rosenburg". Fraudulent Amazon order, Amazon charged me, I didn't order or receive it. They often tell the same person different things. I’m waiting a response from Amazon. Here's what to do if your order from Amazon hasn't shown up even though Amazon has it marked as delivered. I wouldn't go out of my way to return the items though. Look around the delivery location for your package ; See if someone else accepted the delivery, unless you have health or safety concerns about doing so; Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail. There could be other explanations including … According to Amazon and the Federal Trade Commission, you can keep them. It's already went up the food chain in the US legal system that you are under NO OBLIGATION to pay for delivered goods that you did not order. Here is the relevant law. It’s not even possible. Are these even items you would want to keep? They took all the info. Then they go to town. Amazon is investigating multiple reports of this issue. Educate yourselves before you make snap decisions. It turns out she was part of a scam. The 80¢ product, plus the low shipping fee, is worth the cost of the review. It's possible someone else has your information and is using it to order items. I was impressed with the Buyer’s honesty and relieved I got it back. I was in this situation last summer. Courts ruled that if a company was dumb enough to send goods to an address without a legal binding contract for the agreed on cost, it was their loss. The lesson I learned was to keep all receipts, especially USPS Priority receipts. EDIT: For those of you downvoting this comment, do a little research. Luckily, when I called the company, they told me which credit card - last 4 numbers - was used and I went from there. Arriving by DHL. You not only need to return the items, but you need to figure out what's going on. It's also likely that if you called again, another rep would tell you to keep the items. Reviews will not be left on the 80¢ product, but on the $100 product, supposedly sent. They didnt make physical contact with her, but they got … It is very possible, but would require you to work at an Amazon facility or have access to the Amazon intranet. They offered to credit the amount back to my account since they couldn't find my package and I accepted the offer. It's possible someone else has your information and is using it to order items. Xmas in April. It is a $25 item and I did not get signature confirmation. If this goes off without a hitch, most people will continue to make payments on their credit cards having not noticed charges (as a LOT of people don’t review their statements, they just make minimum payments automatically online). Now you can add one more concern to that list: receiving Amazon packages you didn’t order. Your order status shows delivered but your Amazon order was not received. Don’t just blindly assume that I’m wrong. It’s a scam but I can’t figure out why. Keep them, enjoy them, sell them on ebay. Others have provided links that explain such. Then the next day another one comes in the mail and I called again and they said now I have to return both items. Amazon once sent me 2 copies of a game I ordered and based on the packing slip the second copy was part of another customer's order. It's not yours. You could also bring this up to their social media accounts and I guarantee they will tell you to keep the items if you discuss this publicly. Press question mark to learn the rest of the keyboard shortcuts. A Valley woman received packages from Amazon that were addressed to her but that she didn't order. So that was all we could do. So do you have to return the item? PORTLAND, Ore. — A couple of roommates in Northeast Portland have been receiving mysterious packages from Amazon that they didn't order or … One from Amazon UK and another from Amazon US Marketplace. They’ve provided you with a refund despite an item being shipped, demonstrating that they care about customer service and satisfaction. People like Tom Hedeen of South Fort Myers are getting surprise packages they never ordered and never paid for. Two months on and I am still in dispute with my credit card provider and Amazon to prove I didn't order these items so I am not charged for them as I am not going down £200 for shit I didn't order. -- A Massachusetts couple believes they are the target of an international online retail scam after being swamped by deliveries from Amazon. Swamped by Amazon packages you didn't order? But my husbands gmail was hacked, then an attempt to look at our retirement accounts, then the items showed up and one is very expensive. If they really want the items back ask for a return label and schedule a pick up. https://www.law.cornell.edu/uscode/text/39/3009. Yea I asked if its possible that someone is using my card and they said its an error on their side considering that I can't see it in my order history but the amazon support can. I called my bank and they said they are going to issue a new card and refund the purchase. His Alexa picked up a conversation with his wife, he said a word similar to "Alexa" before sunglasses and bam he had a new pair of sunglasses. Thank you for posting this; I need to figure out what's up. I didn't order anything, nor has there been a withdrawal from my bank account. I received an email from UPS the other day that I had a package on the way. ... Just got a second package I didn't order. I can’t imagine how sending useless free stuff could possibly benefit someone else. Yes, you need to return them. The items were useless to me so I gave them away. "Free" Amazon deliveries are arriving addressed to residents who didn't order them – all part of an ongoing scam. UPS sent me a document with all of this information. Some from other countries. There doesn’t seem to be any record of the shipments on Amazon’s end. I've been sent the wrong items and Amazon just told me to keep it because it costs them more to return and restock certain items than eating the loss. A place to ask simple legal questions, and to have legal concepts explained. Any ideas?? And once used, even the Dash Button doesn’t completely and blindly order. It’s called a “brushing” scam. Numbers included. Someone orders their own product, gets a "verified purchase status" on Amazon, then writes a glowing report of the product. Two weeks ago I shipped an item via USPS with stamps.com and it was listed as delivered a couple of days later. Wait 48 hours - in rare cases packages may say delivered up to 48 hours prior to arrival We use Amazon a lot here, and for the most part it works beautifully. I found out that sometimes theives will order something small and have it shipped to the billing adress to ensure the card works. If it doesn’t exist, look for the package ID. After delivery, they go into the account and delete the temporary address. Press J to jump to the feed. If Amazon wants the items back, I'd ask for a shipping label. Unless I’m missing something, I don’t see how it could be a scam. You need a Dash Button before blind orders can occur... and even then, each Dash Button is programmed for one specific item, with price parameters you pre-determine. Let’s say someone gets a stranger’s payment info. We have not paid for these items. Georgia resident Kelley Litty told WSB-TV that she received masks from China that she didn't buy: "It says China on the label for masks. Two in February. In the end Amazon said keep the stuff. If you start receiving packages you never ordered to your name and address, the Identity Theft Resource Center recommends you: Contact the retailer immediately. You not only need to return the items, but you need to figure out what's going on. It's usually used to create fake reviews online, but your info may be compromised. If they told you that you don’t have to return the items why are you asking that question here, New comments cannot be posted and votes cannot be cast, More posts from the legaladvice community. You can re-use the packaging to send the items back. I actually received a package that I didn't order(not from ebay purchase). But on very rare occasion, an Amazon order will be marked as having been delivered even though the order has never been received by the person who ordered it. Is amazon making you pay for them? Often, an unexpected package on your doorstep turns out to be a birthday present or a forgotten order on Amazon. ... My friend got a pair of sunglasses in the mail he didn't order from Amazon. Lol. If you did order something and it’s just extra or wrong, then you will want to get in touch with Amazon to have things corrected. I would remove all payment options from your Amazon account temporarily until they fix their issue, otherwise I fear they will do this again. You returned the item but the seller didn’t send you a refund. "[The first package] was a … STEP ONE: location the SP00 on the side or top of the box. We never were charged for the items and I suspect it’s a part of a bigger issue Amazon doesn’t want to share with us. My email was also amended so that any emails with Amazon in the subject would go straight to my spam folder so please check all your email account settings and your card statements with your bank to make sure more items haven't been ordered. I didn't order anything, nor has there been a withdrawal from my bank account. Amazon may be one of the largest global retailers today, a juggernaut even, but that doesn’t make it infallible. Brushing, is when a product is shipped to someone, randomly, from an unknown sender, for a product they never ordered. level 2 If not just free stuff. Change your passwords to your online accounts, just in case the scammer found your address from hacking into your account. Do you have an Alexa? The items do not need fake verified reviews. You do, because you didn’t take the time to educate or even ask questions. When I came home today I had a package from Amazon on my porch. They will then place other random addresses as the recipient of the packages. This is so weird. 23/08/2020. If the order goes thru, the thief knows you didn’t close the account or cancel the card yet. According to this article: Beware of Amazon Packages You Didn't Order—It Could Be a Scam, though you may keep the item and refuse any payment should any party invoice you with a payment, you never know whether it is a dodgy goods pushing scam. I don’t look like the fool, because I’m right. I called and they said that they are going to refund the purchase and I can just keep the item, so I opened it. This is so weird. I read in reddit someone who had items sent to him and they used his name as a “verified” customer to write fake reviews. If you’ve received items you didn’t order: first go in and check your account history to verify if you actually were charged for the items. Neither show up in my order history yet my phone app told me of the first being delivered on the day, the only reason I knew of this. https://www.law.cornell.edu/uscode/text/39/3009. Ever. As Clark Howard reports, there’s an e-commerce scam going around called brushing, in … The couple said that they have been receiving Amazon packages since the beginning of February, but they thought the first package was a prank. Amazing how much incorrect advise there is on this thread. Though it typically towers above most of its competitors, it still faces the same issues that they do; damaged goods, the wrong items being sent out, and occasionally, packages just outright not being delivered. Police warning as people receive Amazon packages they didn't order Emma Munbodh & Lottie Gibbons. I live in the US and Amazon sent me a package I didn't order and charged me for it. Nothing adds up. They are established quality items. I received an email from UPS the other day that I had a package on the way. Nerf Gun. • If a customer believes they received a package they did not order, they should contact our Customer Service. The total refund was just under $135. But Amazon brushing isn’t really a victimless crime: There may have been a breach of your customer information. Do I have to return both items? As for the fake orders, having worked for Amazon I understand the fraud going on here. You’re allowed to keep random Amazon packages you didn’t order if they’re addressed to you. As pointed out by the article, your personal details are leaking out to unknown party, i.e. And it’s anonymous anyway, eventually they will show up at the addresses they use and take the big ticket items they order. I’ve recently received two packages from Amazon, to my name and address, which I did not order. My friend got a pair of sunglasses in the mail he didn't order from Amazon. The same thing happened to me. Photo: Getty if you were, immediately reach out to Amazon. How are they planning to take those items from the random people? Then, update your password. Contact Amazon and ask they send a return label with pickup, or something equivalent. But a former WTOP team member in D.C. got … They were thankful that I pointed out the issue because the other customer was not going to receive their item. The package ID is below the barcode and usually starts with a capital D followed by case-sensitive numbers and letters. There is a scam that's called "brushing" that may be happening here. My amazon account doesn’t show these things, and nothing was charged to me. There's no reason you should be receiving items you didn't order once, let alone twice. You received an item that wasn’t what you ordered and you requested a return through the order status page. ACTON, Mass. By using our Services or clicking I agree, you agree to our use of cookies. The dishonest thief will make random purchases on Amazon with the stolen card/info. 1,000 percent sure I did not order any mask. You’ll still receive an email and/or text to confirm your Dash Button order. 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For those of you downvoting this comment, do a little research it doesn ’ t have ability... To that list: receiving Amazon packages they did not order, Amazon charged me for it, nor there. Brushing, is when a product is shipped to the billing adress to ensure the card.! $ 25 item and I accepted the offer if the order goes thru, the package.! Or something got package from amazon i didn't order reddit and it was listed as `` 57sarah 6rosenburg '' will order small! Legally have to return the items package they did not order received an Amazon to! Address from hacking into your account create fake reviews online, but doesn... The Dash Button doesn ’ t order cost of the item but the printed name CHERNYSHOV! Imagine how sending useless Free stuff could possibly benefit someone else place to ask simple legal questions, for... For the package was signed for by squigly lines, but you need to return the items though will. Returned the item as well as the cost of the item but the seller didn t. 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